Born from Personal Experience, Driven by Compassion
Our Story
As a couple with a child with a disability, our founders developed a deep passion for providing high-quality care that truly makes a meaningful difference. Their personal journey of navigating systems, advocating for their child, and seeking compassionate support inspired the creation of Ultimate Support Services, Inc.
They understand the challenges that families face because they have lived them. This shared experience shaped the foundation of USS: empathy, respect, and an unwavering commitment to person-centred care.
Today, they are proud to serve individuals across Central, Western, and Southern Maryland, offering comprehensive support services that empower people with developmental disabilities to live independent, fulfilling, and dignified lives.
Our Mission
We are committed to providing community-based activities that foster personal growth, skilldevelopment, and increased independence for individuals with developmental disabilities.
Our mission is to promote community integration, teach socially acceptable behavior, and empower individuals to learn self-advocacy skills, ensuring they can thrive in inclusive, supportive environments with individuals without disabilities within Maryland. At USS, we don’t just care beyond limits; we support every journey.
Our Vision
We envision an inclusive future where individuals with developmental disabilities across Central, Western, and Southern areas of Maryland live empowered, independent, and fulfilling lives with dignity, supported by compassionate, innovative, and person-centred care.
Our Core Values
Dignity and Respect
Everyone deserves to be treated with respect and to live with dignity. We value each person's choices, preferences, and individual needs.
Respect for Diversity
We celebrate and honour the diverse cultural, linguistic, and personal backgrounds of everyone we serve. Our services are inclusive and considerate of each person's unique identity.
Empowerment
We help people with developmental disabilities take charge of their lives, encouraging independence, self-confidence, and active community participation.
Inclusion
We create environments where everyone, regardless of ability, feels welcome and supported. We help people build connections and fully integrate into their communities.
Continuous Improvement
We constantly seek ways to enhance our services, learning, and growing to meet the evolving needs of those we serve.
Person-Centred Approach
From daily living support to community integration, transportation to nursing care. We provide everything you need to thrive in your community.
Our Team
Johnathan Doe
Founder/CEO
Johnathan Doe
Executive Director
Johnathan Doe
Marketing Director
Johnathan Doe
Additional Director
Johnathan Doe
Additional Director
Our Staff Training & Expertise
Excellence Through Education
At Ultimate Support Services, we believe that exceptional care begins with exceptional training. Our comprehensive staff development program ensures that every team member has the knowledge, skills, and expertise to provide the highest-quality support to the individuals we serve.
Certifications & Training for Direct Care Staff
Our Direct Support Professionals undergo comprehensive training to ensure they can provide safe, effective, and compassionate care:
- Direct Support Professional (DSP) Certification: Ensures staff provide personalized, person-centred care for individuals with developmental disabilities, focusing on dignity, respect, and individual choice.
- CPR & First Aid Certification: Prepares staff to handle medical emergencies with confidence, utilizing American Red Cross or other nationally-recognized training programs.
- Mandt System Certification: Trains staff in crisis intervention and behavior management with a respectful, relationship-based approach that prioritizes safety and dignity.
- Certified Medication Technician (CMT): Ensures safe medication administration and documentation, maintaining the highest standards of health management.
- Crisis Prevention Intervention (CPI) Certification: Equips staff with proven de-escalation techniques for challenging situations, prioritizing safety and positive outcomes.
- Health Risk Screening Tool (HRST) Training: Enables staff to assess and monitor health risks effectively, ensuring proactive health management.
- Blood-Borne Pathogens Training (OSHA Compliance): Ensures staff understand infection control protocols and maintain safe environments for participants and themselves.
- Specialized Health Training: Staff receive training in seizure disorders, choking prevention, fall risk management, and other health-specific areas based on participant needs.
Ongoing Professional Development
Learning doesn’t stop after initial training. USS is committed to continuous staff development through:
- Regular in-service training throughout the year
- Annual refresher courses on health, safety, and DDA regulations
- Updates on new DDA policies and procedures
- Skill-building workshops and educational opportunities
- Performance evaluations at 30, 60, 90, 120, and 180 days, then annually
- Mentorship and coaching from experienced team members
Quality Assurance & Monitoring
We maintain rigorous standards to ensure training translates into excellent care:
- Comprehensive documentation of all training completion
- Regular audits of staff certifications and renewals
- Random program evaluations by administrators to assess staff knowledge
- Monitoring of staff performance in implementing individual goals and PCPs
- Immediate retraining when gaps in knowledge or performance are identified
- Six-week advance notice of expiring certifications to ensure timely renewals
Pre-Service Requirements
Before working independently with participants, all new staff must:
- Complete comprehensive criminal background checks and drug/alcohol screening
- Pass all required pre-service training modules
- Receive a thorough orientation on agency policies, procedures, and philosophy
- Complete training specific to each individual they will support
- Demonstrate competency in their assigned duties
- Receive verification from the Program Director that all training is complete
No staff member works independently until fully trained and qualified.
Our Training Philosophy
At USS, we believe that well-trained staff are empowered staff. When our team members have the knowledge and confidence to provide excellent care, everyone benefits, especially the individuals we serve. Our investment in training reflects our commitment to quality, safety, and person-centred support.
Make a Difference Every Day
At USS, we're a community united by purpose. Join a team where your compassion makes an impact, your skills are valued,
and your growth is supported.
Comprehensive training and professional development
Supportive, collaborative work environment
Opportunity to truly change lives
Competitive compensation and benefits
Career advancement opportunities
Testimonials
What Families Are Saying:
Parent,
USS has changed our lives. The staff understand my son's needs and always support him with patience, dignity, and respect.
Professional, reliable, and truly person-centred. Their nursing support and personal assistance have helped my sister gain more independence than ever before.
Family Guardian,
Care Coordinator,
We've worked with several agencies, but none have shown the compassion and consistency that USS brings.
Ready to Take the Next Step?
Whether you’re seeking services for yourself or a loved one, we’re here to answer your questions and help you get started. Contact us today for a complimentary consultation.